In 1983, Carolina started out as the Office Manager for the American Heart Association – analyzing the market and identifying customers’ needs, establishing trust, setting revenue targets, and developing custom solutions. In 1987 she became an Administrator – for the Miami Heart Center, a position she held for the next 30 years. In this role she directed eight physicians and managed ten back office and client relationship representatives. Carolina prides herself on staying calm and friendly under pressure when handling conflicts inside and outside the office. Her motto is, “The Client is Always Right”. Her goal is to elevate the patient and client experience by going above and beyond the call of duty – always providing a pleasant and professional client experience. She graduated from Barry University with a degree in Accounting and Business Management.